Refund Policy

Payment Processing

All payments are processed securely through Razorpay, a trusted third-party payment gateway. RecruitSmartly does not collect or store any payment card, bank account, or other financial information on our servers.

Paid Sessions & Subscriptions

To access certain paid features — including mock interview sessions — users must pay the applicable fees prior to attending the session, as described in our Terms and Conditions.

• Fees for a completed mock interview session or assessment are non-refundable once the session has been attended or results have been delivered.
• Subscription or plan fees are non-refundable for the billing period in which they are charged, unless otherwise required by applicable law.

Technical Issues

If a technical failure on our platform prevents you from completing a paid session and our support team cannot resolve the issue, you may be eligible for a refund or session credit. Contact us within 48 hours of the failed session with your account email and transaction details.

How to Request a Refund

To request a refund or raise a billing concern, contact our support team. Include your registered email address, transaction reference (if available), and a brief description of the issue.

By email: contact@recruitsmartly.ai

Approved refunds are processed back to the original payment method via Razorpay. Processing times may vary depending on your bank or payment provider.

Contact Us

If you have any questions about this Refund Policy, You can contact us:

By email: contact@recruitsmartly.ai